Return Policy for matkabooking.mobi

Overview

At matkabooking.mobi, we are committed to providing a seamless and reliable gaming experience. However, we understand that technical issues can occasionally occur. This Return Policy outlines how we handle refunds in cases of technical failures.

No General Returns

Please note that matkabooking.mobi does not offer refunds or returns under normal circumstances. All purchases made on our platform are considered final.

Refunds in Cases of Technical Failures

  1. Eligibility for Refund: Refunds are only processed in cases where a technical failure on our platform directly affects your gaming experience or transaction process.

  2. Definition of Technical Failure: A technical failure refers to issues directly related to our systems, such as server downtime, transaction errors, or game interruptions caused by our platform’s technical problems.

  3. Exclusions: Technical issues on the user’s end, such as problems with personal internet connectivity, device malfunctions, or user errors, do not qualify for a refund.

  4. Reporting Issues: To report a technical issue, please contact our support team at support@matkabooking.mobi within 24 hours of the incident. Provide a detailed description of the issue, including any error messages or screenshots, if applicable.

  5. Investigation Process: Once we receive your report, our technical team will investigate the issue. This process may take several days, and we appreciate your patience during this time.

  6. Outcome of Investigation: If we determine that a technical failure on our part occurred, we will process a refund for the affected transaction.

  7. Refund Process: Eligible refunds will be credited to the original mode of payment within a certain number of days, which will be communicated at the time of refund confirmation.

  8. Limitation of Liability: Our liability in cases of technical failures is limited to the refund of the affected transaction. We are not liable for any indirect, incidental, or consequential damages arising from the use of our platform.

Consent

By using our platform and services, you acknowledge and agree to this Return Policy.

Amendments

We reserve the right to modify this Return Policy at any time. Any changes will be effective immediately upon posting to our website.

Contact Us

For questions regarding this Return Policy, please contact us at support@matkabooking.mobi.

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